As a valued member of Team Trusted, you contribute to our mission each and every day by working in a way that’s true to our values.

Our values are the foundation of everything we do. They guide our actions, shape our culture, and define how we interact with each other, our clients, and their beloved pets.

These values are more than just words—they are principles that help us create a thriving environment where everyone benefits: our employees, our members, and their pets. Embracing these values empowers us to grow together, innovate fearlessly, and deliver exceptional results.

Create the win-win-win

The more we can make all our sitters, owners and their pets happy, the more we can grow.

How to demonstrate:

• Think Holistically: When solving a problem or making a decision, consider how it will positively impact all stakeholders—sitters, owners and their pets.
• Celebrate Successes: Acknowledge and share stories of how your work has positively impacted all parties involved, reinforcing the value of mutually beneficial outcomes.

Own it with passion

Step up, drive it and deliver it. Make it happen, don't let it happen.

How to demonstrate:

• Take Initiative: If you see an opportunity for improvement or a problem that needs solving, don't wait for someone else to address it—take the lead.
• Be Accountable: Follow through on your commitments and take responsibility for both successes and setbacks.
• Bring Energy: Approach your tasks with enthusiasm and inspire others with your passion for the work you do.

Challenge what's possible

We’re not afraid of difficult questions and come up with creative solutions for our members without fear of failure.

How to demonstrate:

• Ask "What If?": When faced with a challenge, consider unconventional approaches and ask bold questions to explore new possibilities.
• Innovate Fearlessly: Suggest and experiment with new ideas, even if they seem risky. Remember, growth often comes from stepping outside of comfort zones.
• Learn from Failure: Embrace setbacks as learning opportunities and use them to fuel future success.

Shipped is better than perfect

We work with the sense of urgency and innovation that a disruptor requires.

How to demonstrate:

• Prioritise Action: Focus on delivering workable solutions quickly rather than striving for unattainable perfection. Refine and iterate as needed.
• Embrace Deadlines: Meet deadlines with a sense of urgency, understanding that timely delivery can be more valuable than perfect execution.
• Adapt and Improve: Be open to feedback and ready to make adjustments after launch, knowing that continuous improvement is part of the process.

Question with respect, commit with unity

We are one team. We believe that cross-functional work and diversity of thought drive the best outcomes.

How to demonstrate:

• Foster Open Dialogue: Encourage and participate in discussions where different viewpoints are shared, ensuring that every voice is heard.
• Disagree Constructively: When challenging an idea, do so with respect and focus on finding the best outcome for the team.
• Support the Team: Once a decision is made, commit fully to it and work collaboratively with others to achieve the common goal, regardless of initial differences in opinion.

<aside> ℹ️ By living these values daily, we create a positive, innovative, and supportive environment where everyone can thrive. Together, let's continue to build a company that we're all proud to be a part of.

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